What Is Verizon and How Secure Is It

Verizon has approximately 143M wireless subscribers in the United States. This makes it one of the largest mobile carriers in the country, with a significant share of the U.S. wireless market. It is famous for its extensive network coverage, reliable service, and premium offerings. 

With a strong focus on innovation, Verizon consistently ranks among the top mobile carriers in the United States, boasting tens of millions of subscribers. Verizon's blend of comprehensive service options, cutting-edge technology, and robust security measures has solidified its preferred choice for individual and business customers.

This guide will explore Verizon's offerings, its approach to data security, any known security incidents, and considerations to help you determine if it’s the right provider for your needs.

Verizon offers a wide range of wireless services tailored to different customer needs, from individuals and families to businesses of all sizes. Here’s an overview of their key offerings:

Mobile Phone Plans:

• Unlimited Plans: Verizon offers several unlimited data plans, including 5G Start, 5G Play More, 5G Do More, and 5G Get More. You will get more information on this later in the blog. These plans vary in terms of data speed, premium data allowances, and included perks like streaming subscriptions, cloud storage, and mobile hotspot data.
• Shared Data Plans: For those who don’t need unlimited data, Verizon also offers shared data plans where a set amount of data is shared across multiple devices.
• Prepaid Plans: Verizon’s prepaid plans offer flexibility without a long-term contract, with options for unlimited data or tiered data levels.
• 5G and 4G LTE Access: Verizon provides access to one of the most extensive and reliable 5G networks in the U.S., including both nationwide 5G and faster 5G Ultra Wideband in select areas. 4G LTE coverage is also robust, ensuring reliable service in areas without 5G.‍
• Devices: Verizon offers a wide selection of the latest smartphones, tablets, smartwatches, and other devices from leading brands like Apple, Samsung, and Google. Customers can purchase devices outright, finance them over time, or bring their own compatible device to the network.

2. Home Internet Services

Verizon also provides home internet services through its 5G Home Internet and Fios Internet offerings. We have added more info on this later in the blog:

• 5G Home Internet: Available in select areas, Verizon’s 5G Home Internet delivers high-speed internet via its 5G network, offering speeds ranging from 300 Mbps to 1 Gbps. Plans come with unlimited data, no contracts, and no additional equipment fees.

• Fios Internet: In regions where fiber-optic infrastructure is available, Verizon offers Fios Internet, delivering symmetrical upload and download speeds ranging from 300 Mbps to 940 Mbps. Fios plans include unlimited data, and there are no annual contracts, with perks like free routers and streaming service subscriptions.

3. TV and Entertainment

Verizon offers various entertainment options through its partnerships and services:

• Fios TV: Verizon’s Fios TV service provides a traditional cable experience with customizable channel packages, high-definition quality, and access to thousands of on-demand movies and shows.

• Streaming Services: Some Verizon mobile plans include subscriptions to popular streaming services like Disney+, Hulu, ESPN+, Apple Music, and Discovery+. These services can be bundled with mobile or home internet plans for added value.

4. Business Solutions

Verizon offers a wide range of services tailored to business customers, including:

• Business Wireless Plans: Customizable plans with options for unlimited data, enhanced security features, and priority customer support.

• Business Internet and Networking: High-speed internet solutions, including Fios and 5G Business Internet, along with networking solutions like SD-WAN and private IP.

• Enterprise Solutions: Verizon provides advanced communication and IT solutions for large enterprises, including cloud services, cybersecurity, and IoT (Internet of Things) solutions.

5. Security and Cloud Services

Verizon places a strong emphasis on security across all its services:

• Digital Secure: A suite of security tools available for Verizon customers that includes VPN, identity theft protection, and anti-virus features.

• Verizon Cloud: Cloud storage services that allow customers to securely back up and access their files, photos, and videos from any device.

6. International Services

Verizon offers international options for both wireless and home internet customers:

• International Roaming: Various plans and passes for international travel, providing data, talk, and text capabilities in many countries.

• International Calling: Add-on options for international calling from the U.S. to countries worldwide.

7. Customer Support and Perks

Verizon is known for strong customer support, with options like 24/7 assistance, in-store service, and online chat. Many plans come with added perks like mobile protection plans, discounts on accessories, and early access to new devices.

Verizon places a high priority on customer data security and implements a comprehensive approach to protect personal information. Here's an overview of their security practices:

Network Security

Encryption:‍

Verizon uses advanced encryption technologies to secure data transmitted over its network, ensuring customer communications remain private and secure.

Firewall and Intrusion Detection Systems:‍

Robust firewalls and intrusion detection systems are in place to monitor and protect against unauthorized access and cyber threats.

Data Protection

Secure Account Management:‍

Customers manage their accounts through secure portals with features like multi-factor authentication (MFA) to prevent unauthorized access.

Regular Security Audits:‍

Verizon regularly conducts security audits and assessments to identify and address potential system vulnerabilities.

Customer Privacy

Transparent Privacy Policies:‍

Verizon is committed to transparency regarding customer data collection, use, and protection. Their privacy policy provides clear information on these practices.

User Control:‍

Customers can control their data preferences and opt out of certain data collection practices through their account settings.

Verizon has faced several security incidents over the years, some of which have been significant due to the scale of data involved or the impact on customers. Here are three of the most notable security incidents involving Verizon:

1. 2017 Data Breach Involving Customer Data

In 2017, a major data breach exposed the personal information of approximately 14 million Verizon customers. The breach occurred due to a misconfigured Amazon S3 storage bucket managed by a third-party vendor, NICE Systems, which Verizon had contracted for customer service operations. The exposed data included customer names, phone numbers, account PINs, and other details used to verify account ownership.

Impact: The incident raised significant concerns because the leaked information could potentially be used by attackers to impersonate customers and gain unauthorized access to their accounts. Verizon quickly secured the exposed data after being notified, but the breach highlighted the risks associated with third-party vendors and cloud storage misconfigurations.

2. 2019 Verizon Enterprise Solutions Data Breach

In 2019, a data breach affected Verizon’s Enterprise Solutions division, which serves large organizations, including many Fortune 500 companies. The breach involved the theft and sale of customer data, including contact information for about 1.5 million Verizon Enterprise customers. The stolen data was listed for sale on a dark web forum.

Impact: This breach was significant because Verizon Enterprise Solutions is responsible for providing security and IT services to large businesses. The exposure of enterprise customer data, even though it did not include sensitive financial or login details, posed reputational risks for Verizon and raised concerns about the security of enterprise-level services.

3. 2016 Customer Call Center Breach

In 2016, Verizon disclosed that approximately 1.5 million customers' details were accessed in a breach involving a third-party vendor’s call center. The attackers accessed customer names, phone numbers, and certain billing information by compromising the call center's systems. However, no sensitive financial data, such as credit card numbers or Social Security numbers, was exposed.

Impact: While the breach did not involve highly sensitive information, it still had the potential to be used for phishing attacks or social engineering schemes. Verizon took steps to notify affected customers and implemented additional security measures to protect customer data handled by third-party vendors.

Here’s a detailed look at Verizon's plan offerings:

Mobile Phone Plans

Home Internet Plans

Note: Prices and availability may vary based on location and promotions. Always check with Verizon directly for the most accurate and up-to-date information.

Verizon is one of many companies that offer phone network services, such as different options for your considerable city experience. It's always good to compare options before making a decision. Check Verizon's alternatives here.

Also, consider the following factors when evaluating if Verizon aligns with your needs:

• Budget: Verizon offers premium services at competitive prices, but it may be on the higher end compared to other carriers. However, the cost reflects the quality of service, extensive coverage, and additional perks.
• Coverage: Verizon is known for having one of the most reliable networks in the U.S. Ensure that Verizon’s coverage in your area meets your needs.
• Usage Patterns: Assess your data consumption and decide which plan best suits your lifestyle. Verizon’s tiered plans provide flexibility depending on how much data you need.
• Device Compatibility: Ensure your current device is compatible with Verizon’s network, or explore their wide range of device options.
• Security: Verizon's strong emphasis on security and privacy might be critical if these are your top priorities.

Verizon remains a top choice for customers seeking reliable, nationwide coverage, premium services, and strong security measures. While the costs may be higher than some competitors, the value offered in network performance, device options, and added features often justifies the price. As with any provider, it’s essential to assess your specific needs, compare options, and consider factors like coverage, pricing, and device compatibility before deciding.

If security is your top priority you can try Efani, Secure Mobile Service, to take your security game one step ahead.